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Refund policy

 

Return & Refund Policy

 


Last updated: 02 December 2025

Brand: Karishye (“Karishye”, “we”, “us”, “our”)

Support: +91 81210 07481 · hello@karishye.co

Returns Warehouse / Office: Plot No. 107, SriSri Nagar, Venkateshwara Swamy Temple Rd, Uppal, Hyderabad, Telangana 500039, India


This policy explains how returns, replacements, refunds, reschedules, and cancellations are handled for:

 

  1. Puja/Homam Bookings (with or without samagri), and

  2. Samagri & Puja Materials sold via our online store.

 


Using our website, placing an order, or making any payment/advance means you agree to this policy.

 

 

 

SECTION A — Puja / Homam Bookings

 


 

A1. Advance Payment (Strictly Non-Refundable)

 

 

  • The advance paid at checkout or via payment link to book any puja/homam is strictly NON-REFUNDABLE under all circumstances.

  • The advance locks muhurtham assistance, pujari/date blocking, pre-planning, and samagri logistics.

 


 

A2. Indicative / Tentative Total

 

 

  • Any total shown on a product page (e.g., “typical total ~₹30,000”) is indicative.

  • Final price may vary by city/area, venue access, travel/parking/tolls, added rituals, no. of pujaris/assistants, samagri grade/quantity, extended duration, peak/festive demand, and local restrictions.

  • Balance is payable before ritual commencement (or as directed by our team).

 


 

A3. Customer Reschedule

 

 

  • ≥ 72 hours before scheduled start: One reschedule may be permitted subject to pujari availability at no reschedule fee.

  • < 72 hours: Reschedule may be allowed with a reschedule fee (covers logistics/availability costs).

  • New date/time must be within 90 days of the original booking; otherwise the advance lapses.

 


 

A4. Customer Cancellation

 

 

  • You may cancel any time; the advance remains non-refundable.

  • If samagri is already purchased or logistics committed, you agree to pay such actuals in addition to forfeiting advance.

 


 

A5. Karishye Reschedule / Cancellation

 

 

  • For unforeseen situations (pujari illness, force majeure, venue/legal restrictions), we will offer alternate slots.

  • If no workable slot exists within 90 days, we may issue a service credit up to the advance (valid 6 months). Cash refunds are generally not provided.

 


 

A6. Venue & Safety

 

 

  • You are responsible for permissions, fire safety, ventilation, and society/venue rules.

  • If homam fire is disallowed, we may convert to a non-fire format (parayanam/japa/archana).

  • For safety/legal issues, we may halt the ritual; advance and incurred costs remain chargeable.

 

 

 

 

SECTION B — Samagri & Puja Materials (E-Commerce)

 


 

B1. Eligibility Window & Conditions

 

 

  • Damage / Defect / Wrong Item / Shortage: Report within 48 hours of delivery via hello@karishye.co with order ID and unboxing photos/video clearly showing the issue and outer box label.

  • Change-of-Mind / Not Needed: Generally not accepted. If exceptionally approved at our discretion, the item must be unused, unopened, in original sealed packaging, requested within 3 days of delivery; two-way shipping and a restocking fee up to 10% apply. Refund will be store credit only.

 


 

B2. Non-Returnable Items

 

 

  • Opened/used consumables (e.g., powders, oils, pastes, ghee, honey, incense, camphor, wicks).

  • Edibles/Prasadam, perishable or temperature-sensitive items.

  • Customized kits, festival-dated or time-bound items, and clearance/sale items.

  • Idols/murtis once anointed (abhishek), installed, or used in worship.

  • Items exposed to moisture/heat/contamination, or missing original packaging/accessories.

  • Puja Kits delivered for an upcoming ritual are non-returnable; if exceptionally unused and factory-sealed, we may allow store-credit only within 24 hours, minus two-way logistics and handling, at our discretion.

 


 

B3. Condition on Arrival

 

 

  • Natural variations in colour, texture, fragrance, grain size occur in traditional materials; such variation is not a defect.

  • Outer carton dents/scuffs from transit that do not affect the product are not defects.

 


 

B4. Return / Replacement Path

 

 

  • If your claim is approved (damage/defect/wrong/short), we will replace the item first.

  • If replacement is unavailable, we’ll issue store credit for the affected item’s value, or a refund to original payment mode in select cases (e.g., item discontinued/out of stock for >7 business days).

 


 

B5. Reverse Pickup & Self-Ship

 

 

  • Where courier reverse pickup is serviceable, we’ll arrange it for defect/wrong item cases.

  • If not serviceable, we’ll ask you to self-ship to the address above. For verified defect/wrong, we reimburse reasonable return shipping against receipt (capped at ₹150 for small parcels, or actuals for larger parcels agreed over email before dispatch).

  • For change-of-mind returns (rare and discretionary), customer bears full two-way shipping.

 


 

B6. Packaging for Returns

 

 

  • Items must be returned in original retail packaging, with all accessories/inserts FREE of wear, stains, residue, or fragrance transfer.

  • Use a sturdy outer box, adequate padding, and paste the order number outside.

 


 

B7. Inspection & Resolution Timelines

 

 

  • Post receipt at our warehouse, allow 2–4 business days for QC inspection.

  • Replacements dispatch in 1–3 business days after QC.

  • Store credit creation or refund initiation occurs within 5–7 business days of QC approval.

  • Refund appears per your bank/card cycle (usually 3–7 business days after initiation).

 


 

B8. Missing / Short Items

 

 

  • Report within 48 hours of delivery with unboxing video clearly showing unopened state, inner contents, and shipping label.

  • Once validated, we’ll dispatch the missing item or credit its value.

 


 

B9. Wrong Address / Undeliverable / RTO

 

 

  • If a parcel returns (RTO) due to incorrect address, unreachable phone, or delivery refusal, we can re-ship after collecting re-shipping charges.

  • If you decline re-ship, we can issue store credit minus two-way freight and a processing fee up to ₹150.

 


 

B10. No COD

 

 

  • We do not offer Cash-on-Delivery. All orders are prepaid.

 

 

 

 

SECTION C — Refund Method & Order-Level Outcomes

 


 

C1. Refund Hierarchy

 

 

  1. Replacement (preferred), else

  2. Store Credit (valid 6 months, single use, transferable only with our consent), else

  3. Refund to original payment mode (only if replacement unavailable/out of stock, order cancelled by us, or mandated by law).

 


 

C2. What is Not Refundable

 

 

  • Advances for puja bookings (strictly non-refundable).

  • Expedited shipping fees, if the carrier delivered within their committed window.

  • Items failing QC due to use/damage/missing parts not declared and approved in advance.

 


 

C3. Chargebacks / Payment Disputes

 

 

  • Please contact us first at hello@karishye.co for fastest resolution.

  • Unwarranted chargebacks may lead to account hold/blacklist. We will provide courier scans, photos, and QC findings to your bank as needed.

 

 

 

 

SECTION D — How to Raise a Return/Refund Request

 

 

  1. Email: hello@karishye.co within the relevant window (48 hours for damage/defect/short; 3 days for discretionary change-of-mind).

  2. Subject: “Return/Refund Request – Order #KARXXXX – Reason”

  3. Include:

     

    • Order ID, full name, phone number

    • Clear issue description

    • Photos of product, inner packaging, and outer box label

    • Unboxing video (for missing/short/damage claims)

    • For self-ship returns: proposed courier & cost (seek pre-approval if you expect reimbursement)

     

  4. Our team will reply with the approval/next steps, reverse pickup (if applicable), or self-ship address confirmation.

  5. On receipt and QC approval, we proceed with replacement / store credit / refund per Sections B & C.

 

 

 

 

SECTION E — Special Notes

 

 

  • Festival Rush: During major festivals, shipments and replacements may take extra 2–4 business days.

  • Natural Variance: Traditional materials are naturally variable; this is not a defect unless functionality is impaired.

  • Compliance: We may decline returns that contravene this policy, show misuse, or lack evidence.

  • Policy Precedence: Where this policy and our Terms & Conditions conflict, Terms & Conditions prevail.

  • AP & Telangana Focus: Our primary service area is Andhra Pradesh & Telangana. Out-station support is discretionary and may affect timelines.

 

 

 

 

Need Help?

 

 

  • Email: hello@karishye.co

  • Phone/WhatsApp: +91 81210 07481 (Mon–Sat, 9:00–19:00 IST)

 


We are committed to resolving issues swiftly and fairly while protecting the sanctity of Vedic rituals and the integrity of traditional materials.

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