Refund policy

Return & Refund Policy

Last updated: 11 October 2026

Brand: Karishye (“Karishye”, “we”, “us”, “our”)

Support: +91 81210 07481 · hello@karishye.co

Returns Warehouse / Office: Plot No. 107, SriSri Nagar, Venkateshwara Swamy Temple Rd, Uppal, Hyderabad, Telangana 500039, India

This policy explains how returns, replacements, refunds, reschedules, and cancellations are handled for:

Puja/Homam Bookings (with or without samagri), and
Samagri & Puja Materials sold via our online store.

Using our website, placing an order, or making any payment/advance means you agree to this policy.

SECTION A — Puja / Homam Bookings

A1. Advance Payment (Strictly Non-Refundable)

The advance paid at checkout or via payment link to book any puja/homam is strictly NON-REFUNDABLE under all circumstances.
The advance locks muhurtham assistance, pujari/date blocking, pre-planning, and samagri logistics.

A2. Indicative / Tentative Total

Any total shown on a product page (e.g., “typical total ~₹30,000”) is indicative.
Final price may vary by city/area, venue access, travel/parking/tolls, added rituals, no. of pujaris/assistants, samagri grade/quantity, extended duration, peak/festive demand, and local restrictions.
Balance is payable before ritual commencement (or as directed by our team).

A3. Customer Reschedule

≥ 72 hours before scheduled start: one reschedule may be permitted subject to pujari availability at no reschedule fee.
< 72 hours: reschedule may be allowed with a reschedule fee (covers logistics/availability costs).
New date/time must be within 90 days of the original booking; otherwise the advance lapses.

A4. Customer Cancellation

You may cancel any time; the advance remains non-refundable.
If samagri is already purchased or logistics committed, you agree to pay such actuals in addition to forfeiting the advance.

A5. Karishye Reschedule / Cancellation

For unforeseen situations (pujari illness, force majeure, venue/legal restrictions), we will offer alternate slots.
If no workable slot exists within 90 days, we may issue a service credit up to the advance (valid 6 months). Cash refunds are generally not provided.

A6. Venue & Safety

You are responsible for permissions, fire safety, ventilation, and society/venue rules.
If homam fire is disallowed, we may convert to a non-fire format (parayanam/japa/archana).
For safety/legal issues, we may halt the ritual; advance and incurred costs remain chargeable.

SECTION B — Samagri & Puja Materials (E-Commerce)

B1. What We Accept: Damaged, Defective, Wrong or Missing Items Only

We accept return or replacement requests only when an item arrives damaged, defective, wrong, or short/missing.
Report the issue within 48 hours of delivery to hello@karishye.co (or WhatsApp +91 81210 07481) with your order ID and unboxing photos/video clearly showing the issue and the outer box label.
Change-of-mind returns are not accepted. We cannot take back items that arrived in good condition but are no longer needed, were ordered by mistake, or did not suit personal preference.

B2. Items We Cannot Take Back (unless they arrived damaged, defective or wrong)

Opened/used consumables (e.g., powders, oils, pastes, ghee, honey, incense, camphor, wicks).
Edibles/Prasadam, perishable or temperature-sensitive items.
Puja kits, customized kits, festival-dated or time-bound items, and clearance/sale items.
Idols/murtis once anointed (abhishek), installed, or used in worship.

B3. Condition on Arrival

Natural variations in colour, texture, fragrance, grain size occur in traditional materials; such variation is not a defect.
Outer carton dents/scuffs from transit that do not affect the product are not defects.

B4. Replacement / Refund Path

If your claim is approved, we will replace the item first, at no extra cost to you.
If a replacement is unavailable, we’ll issue store credit for the affected item’s value, or a refund to the original payment mode (e.g., item discontinued or out of stock for more than 7 business days).

B5. Sending Items Back

For small or low-value items, we may simply ask for photos/video and send the replacement without a return.
Where a return is needed and courier reverse pickup is serviceable, we arrange it at our cost.
If reverse pickup is not serviceable, we’ll ask you to self-ship to the address above and reimburse reasonable return shipping against receipt (capped at ₹150 for small parcels, or actuals for larger parcels agreed over email before dispatch).
Please return items in their original packaging where possible, in a sturdy outer box with the order number written outside.

B6. Inspection & Resolution Timelines

Claims are reviewed within 1–2 business days of receiving your photos/video.
Where an item is sent back, allow 2–4 business days after it reaches us for inspection.
Replacements dispatch in 1–3 business days after approval.
Store credit creation or refund initiation occurs within 5–7 business days of approval. Refunds appear per your bank/card cycle (usually 3–7 business days after initiation).

B7. Missing / Short Items

Report within 48 hours of delivery with an unboxing video clearly showing the unopened parcel, inner contents, and shipping label.
Once validated, we’ll dispatch the missing item or credit its value.

B8. Wrong Address / Undeliverable / RTO

If a parcel returns to us (RTO) due to an incorrect address, unreachable phone, or delivery refusal, we can re-ship after collecting re-shipping charges.
If you decline re-shipping, we can issue store credit minus two-way freight and a processing fee up to ₹150.

B9. Shipping Charges

Orders carry a flat ₹100 shipping fee (see our Shipping Policy). It is refunded only if the whole order is refunded because of our error.

B10. No COD

We do not offer Cash-on-Delivery. All orders are prepaid.

SECTION C — Refund Method & Order-Level Outcomes

C1. Refund Hierarchy

Replacement (preferred), else
Store Credit (valid 6 months, single use, transferable only with our consent), else
Refund to original payment mode (only if replacement is unavailable/out of stock, the order is cancelled by us, or as required by law).

C2. What is Not Refundable

Advances for puja bookings (strictly non-refundable).
Items that arrived in good condition (change of mind).
Items failing inspection due to use/damage/missing parts not reported within 48 hours of delivery.

C3. Chargebacks / Payment Disputes

Please contact us first at hello@karishye.co for the fastest resolution.
Unwarranted chargebacks may lead to an account hold. We will provide courier scans, photos, and inspection findings to your bank as needed.

SECTION D — How to Raise a Request

Email hello@karishye.co (or WhatsApp +91 81210 07481) within 48 hours of delivery.
Subject: “Damaged/Wrong/Missing Item – Order #KARXXXX”
Include: order ID, full name, phone number, a clear description of the issue, photos of the product, inner packaging and outer box label, and an unboxing video for missing/short/damage claims.
Our team will reply with next steps: replacement, reverse pickup (if needed) or self-ship address.
On approval, we proceed with replacement / store credit / refund per Sections B & C.

SECTION E — Special Notes

Festival Rush: During major festivals, shipments and replacements may take an extra 2–4 business days.
Natural Variance: Traditional materials are naturally variable; this is not a defect unless functionality is impaired.
Compliance: We may decline requests that fall outside this policy, show misuse, or lack evidence.
Policy Precedence: Where this policy and our Terms & Conditions conflict, the Terms & Conditions prevail.
Service Area: Puja services are focused on Andhra Pradesh & Telangana; samagri ships across India.

Need Help?

Email: hello@karishye.co
Phone/WhatsApp: +91 81210 07481 (Mon–Sat, 9:00–19:00 IST)

We are committed to resolving issues swiftly and fairly while protecting the sanctity of Vedic rituals and the integrity of traditional materials.